Responsible Gaming at co111 — Play Safe, Stay in Control

01 Age Restriction Policy (18+)

co111 operates a strict 18+ policy across all gaming products, including live casino tables, cricket betting markets, slots, and all other games available on the platform. Players must be at least 18 years of age to register an account, make a deposit, or place any wager on co111. This rule applies to all users accessing the platform from Bangladesh and is enforced at every stage of the player journey.

During the account registration process, every new co111 player is required to confirm that they are aged 18 or above. Before any withdrawal is processed, co111 conducts a Know Your Customer (KYC) verification check that includes confirming the player's date of birth using a government-issued identification document such as a National Identity Card, passport, or driver's licence.

If co111 reasonably suspects that a player is under the age of 18, the account will be suspended immediately pending age verification. Any winnings accumulated during a period where a player is found to have been underage will be withheld in line with co111's Terms & Conditions. This policy exists to protect young people and to ensure that gambling remains an adult leisure activity conducted responsibly.

02 Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people across Bangladesh, from BPL cricket betting to live casino tables and online slots. For the vast majority of players, gambling remains a recreational activity with clear boundaries. However, for a small number of individuals, gambling can become problematic — causing financial strain, emotional distress, and difficulties in personal relationships.

Recognising the early signs of problem gambling is the first and most important step toward getting things back under control. co111 encourages all players to regularly reflect on their gambling behaviour and to seek help without hesitation if any of the following warning signs apply to them.

If you answered yes to two or more of the questions above, we strongly encourage you to use co111's self-exclusion or time-out tools (described in Section 4) and to reach out to our support team at [email protected]. You are not alone, and taking action early makes a significant difference.

03 Deposit & Wagering Limits

One of the most effective tools for maintaining control over your gambling activity is setting clear financial limits before you start playing. co111 provides players with the ability to set personalised deposit limits, wagering limits, and loss limits directly through their account settings. These limits apply across all payment methods available in Bangladesh, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.

Setting a limit is quick, takes effect immediately, and can be adjusted downward at any time. Requests to increase a limit are subject to a mandatory 7-day cooling-off period, giving you time to reflect on your decision before the higher limit takes effect. This friction is intentional — it is designed to prevent impulsive decisions made during a losing streak.

To set or adjust any of these limits, log in to your co111 account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at [email protected] and a team member will apply the limit on your behalf, typically within one hour during Bangladesh Standard Time (BST, UTC+6) business hours.

04 Self-Exclusion & Time-Out Tools

If you feel that your gambling is getting out of hand and you need a structured break, co111 offers two primary account restriction tools: a Time-Out and a Self-Exclusion. Both can be requested at any time, take effect within hours of the request being confirmed, and are designed to give you the space you need to reassess your relationship with gambling without external pressure.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your co111 account ranging from 24 hours to 6 weeks. During a time-out period, you will not be able to log in to your account, place any bets, or make any deposits. The time-out cannot be reversed before the selected period expires — this mandatory waiting period is a feature, not a limitation. It ensures the tool is used meaningfully rather than as a brief impulse that is quickly reversed.

Time-out periods available: 24 hours, 48 hours, 7 days, 14 days, 30 days, or 6 weeks. Contact [email protected] to activate a time-out, or use the option in your account settings under Responsible Gaming.

Self-Exclusion (Long-Term Break)

Self-exclusion is a more formal and longer-term commitment designed for players who recognise that they have a serious problem with gambling and need a sustained period away from the platform. Self-exclusion periods at co111 range from 6 months to 5 years. A permanent self-exclusion option is also available for players who wish to close their account indefinitely.

During any self-exclusion period, co111 will suppress all marketing communications including promotional emails, bonus notifications, and seasonal offers (Eid, Pohela Boishakh, BPL cricket season specials). Your account balance will be held securely and any eligible withdrawals will be processed to your nominated bKash, Nagad, or bank account upon request.

Reality Checks

co111 also offers a reality check feature that sends you an in-session notification at a frequency of your choosing — every 30 minutes, 60 minutes, or 90 minutes — reminding you how long you have been playing and how much you have wagered in that session. This is particularly useful for live casino and slot sessions, which can become immersive and cause players to lose track of time.

05 Safer Gambling Tips

Beyond the formal tools and policies described above, co111 encourages all players to adopt positive gambling habits from the outset. The following practical guidelines apply whether you are a new player making your first deposit via bKash or an experienced bettor following BPL cricket markets throughout the season.

• Set a budget before you play. Decide in advance how much you are comfortable spending in that session, and treat that amount as an entertainment cost — not an investment. Once it is gone, the session is over.
• Never gamble on credit. Do not deposit money borrowed from friends, family, or financial institutions. Only use funds that are genuinely disposable income.
• Take regular breaks. Step away from the screen periodically, especially during longer live casino or slot sessions. Use the reality check feature to prompt scheduled breaks.
• Do not chase losses. If you have reached your loss limit for the session, stop. Chasing losses almost always results in larger losses, not recovery.
• Balance gambling with other activities. Maintain a healthy range of leisure activities. If gambling is becoming your primary entertainment or coping mechanism, that is a signal to pause and reflect.
• Avoid gambling when emotional. Do not gamble when you are stressed, angry, anxious, or under the influence of alcohol or other substances. Emotional states impair judgement and often lead to decisions you would not otherwise make.
• Keep track of time and money. Use your co111 account transaction history to review how much you have deposited and withdrawn over time. Transparency about your own activity is a powerful safeguard.
• Talk to someone. If you are concerned about your gambling, talking to a trusted friend, family member in Dhaka or Chittagong, or a professional counsellor is one of the most effective steps you can take.

06 Player Protection Tools

co111 has built a comprehensive suite of player protection tools into the platform. Every tool described below is available to all registered players at no cost and can be activated at any time through your account settings or by contacting support. These tools work together as a layered safety net, giving you full control over how, when, and how much you play.

07 Support Resources & Getting Help

If you are struggling with gambling and need to talk to someone, reaching out is a sign of strength — not weakness. co111's support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). We are here to listen, to help you access the right tools, and to process any restriction requests without delay.

In addition to co111's internal support, we encourage players across Bangladesh who are experiencing significant gambling-related difficulties to seek independent professional support. While co111 does not endorse specific third-party organisations, we advise players to speak with a qualified mental health professional or counsellor who has experience with behavioural health issues, including problem gambling.

08 co111's Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox for co111 — it is a core value that shapes how the platform is designed, how player accounts are managed, and how our support team is trained. co111 believes that the long-term health of our player community in Bangladesh depends on players who gamble safely, within their means, and with full awareness of the risks involved.

Our responsible gaming programme includes ongoing staff training so that every member of the co111 support team can recognise the signs of problem gambling and respond with empathy, clear information, and immediate practical assistance. The platform's technical infrastructure is designed to make protective tools — deposit limits, time-outs, self-exclusion — easy to find, simple to activate, and impossible to bypass.

co111 also uses automated behavioural monitoring to identify players who may be exhibiting signs of problem gambling — such as rapidly increasing wager sizes, chasing loss patterns, or unusually long session durations. Where such patterns are detected, co111's responsible gaming team may proactively reach out to the player concerned, offer information about available tools, and in serious cases apply temporary account restrictions while the situation is reviewed.

co111 is committed to maintaining a transparent, fair, and safe platform for all adults aged 18 and above across Bangladesh. We welcome feedback from players on how we can improve our responsible gaming programme. If you have a suggestion, a concern, or simply want to share your experience, please write to us at [email protected] — every message is read and taken seriously.